Question 1

Can I try Repuvane without setting anything up?

Accepted Answer

Yes. Click See demo to open a realistic, non-persistent dashboard with sample reviews, drafts, escalations, reply history, voice settings, and rules. You can click through the workflow without changing real customer data.

Question 2

Does Repuvane post replies automatically?

Accepted Answer

No. Repuvane writes the draft; you approve, edit, reject, or escalate it. Live posting will still require an owner-approved response when platform connections ship.

Question 3

What happens with a really bad review?

Accepted Answer

It gets routed to the Attention Center when it looks risky: low star rating, angry language, refund or billing language, or a request for the owner or manager. Repuvane does not treat serious feedback like a routine thank-you reply.

Question 4

Which review sites will Repuvane connect to?

Accepted Answer

Google Business Profile, Yelp, and Facebook are first on the roadmap. Today, you can manually add reviews and use the full drafting, approval, escalation, and history workflow before live monitoring and posting are enabled.

Question 5

How does Repuvane learn my voice?

Accepted Answer

You set a tone, sign-off, blocked phrases, and optionally paste a few replies you have written before. Those settings guide future drafts so they sound like your business instead of a generic template.

Question 6

Can my team help answer reviews?

Accepted Answer

Yes. Owners can invite Workers for day-to-day review work. Workers can handle the queue, escalations, history, voice, and integrations, while business/team settings stay owner-controlled.

Question 7

How is Repuvane priced?

Accepted Answer

Pricing is per location in clear monthly tiers. AI draft usage is measured and shown in the dashboard so the subscription can include a practical monthly allowance instead of surprise per-reply fees.

Question 8

Do simple reviews use AI constantly?

Accepted Answer

No. Repuvane processes reviews when they arrive or when you ask it to regenerate a draft. It is not spending tokens every second in the background.

Question 9

Is there a free trial?

Accepted Answer

The public demo is the no-cost evaluation path right now. It lets you test the product loop before creating an account or scoping a real business rollout.

Question 10

Can one business see another business’s reviews?

Accepted Answer

No. Convex functions check the signed-in Clerk identity against the business before returning or changing review data. The UI also hides routes a user should not access, but the server-side checks are the source of truth.

Question 11

What does Repuvane store?

Accepted Answer

Repuvane stores the business profile, voice settings, reviews you add or connect, draft replies, decisions, usage counters, and an event trail. It does not need your private review-site password.

Question 12

What record is kept after a reply decision?

Accepted Answer

Reply history and review events keep the original review, suggested draft, final decision, reason codes, and timestamps. That gives owners a durable paper trail instead of a disappearing queue.

Straight answers before you make Repuvane part of the workflow.

What owners usually ask first.

How it works

Setup and integrations

Pricing and usage

Security and trust